Welcome to the official website parimatch-ca.com. These Terms and Conditions (“T&C”) govern your use of the site, all products, games, and services offered here. By creating an account or engaging with our services, you agree to comply fully with the rules described below. Please review this document carefully before using the platform. The latest update of these Terms was applied in July 2025.
1. Definitions
In these Terms, specific capitalized terms carry the following meaning:
- Account – a personal account created with Parimatch Canada to access games, betting, and services.
- Customer – any individual who registers on the Website and accepts these Terms.
- Provider – Galazia B.V., registered in Curaçao and holding the relevant gaming license.
- Website – the online platform operated under parimatch-ca.com.
- Restricted Countries – jurisdictions where use of the Website is prohibited, including the United States, United Kingdom, France, Spain, Russia, Singapore, and others listed by FATF.
- Betting Agreement – the binding contract created when a Customer places a wager accepted by the Provider.
2. Offer and Acceptance
- Only individuals aged 18 or older (or of legal gambling age in their jurisdiction) may use the Website.
- Residents of Restricted Countries or jurisdictions where gambling is illegal are not permitted to participate.
- Employees, former employees, and relatives of staff members of the Provider and its affiliates are prohibited from using the Website.
- By registering an account, the Customer acknowledges compliance with all eligibility criteria and accepts these Terms as binding.
- The Provider disclaims liability for use of the Website by persons not meeting these criteria.
- Funds deposited by ineligible persons will be treated as non-refundable gifts to the Provider unless decided otherwise at its discretion.
3. General Provisions
Use of the Website is strictly for personal entertainment purposes. Commercial exploitation is forbidden. The Provider may revise these Terms at any time, with or without prior notice. Continued use of the Website implies acceptance of all changes.
- Supplementary rules may apply to certain games or promotions and will take precedence where applicable.
- The Provider reserves the right to revoke or amend any promotional offers in cases of suspected abuse or manipulation.
- All personal data provided is handled according to the Privacy Policy. Customers have the right to request access, correction, or deletion of their information.
4. Customer Account
Every user is entitled to only one personal Account. Multi-accounting is prohibited. The Provider reserves the right to close duplicate or fraudulent accounts and confiscate related funds.
- Customers must maintain accurate information, including full name, address, and payment details, and update them when changes occur.
- The Provider may require verification through identity documents, proof of address, or video verification calls.
- Access details (username, password) must be kept secure. Any unauthorized access due to negligence remains the responsibility of the Customer.
- The Provider may suspend or terminate an account at its discretion in case of breach of these Terms.
5. Use of the Website
- Games offered on the Website are real-money games of chance. The Provider gives no guarantee of winnings, and financial loss is possible.
- The Customer authorizes the Provider to deduct funds from their Account for wagers placed.
- Inactive accounts (12 months without activity) may be subject to an administrative fee of 5 USD or equivalent per month until the balance is exhausted.
- The Provider reserves the right to impose betting limits, maximum winnings, or withhold any service at its discretion.
6. Depositing
Customers may deposit funds into their Account using payment methods listed on the Website. Deposits must come from accounts owned by the Customer. Third-party payments are strictly prohibited.
- Minimum deposit amounts are set at 5 USD unless otherwise specified on the Website.
- The Provider does not offer currency exchange services. Deposits may involve conversion fees.
- Deposits may incur fees depending on the chosen payment method.
7. Withdrawals
Withdrawals are permitted only to accounts in the Customer’s own name. Wagering requirements apply before a deposit can be withdrawn.
- A Customer must wager at least 70% of any deposit before withdrawing it.
- Withdrawals may take up to 30 banking days depending on the payment provider.
- The Provider may split large withdrawals into multiple transactions.
- Minimum and maximum withdrawal amounts are determined by the payment method in use.
8. Refund Policy
- All payments are final and non-refundable unless fraud, underage gambling, or illegal activity is detected.
- Refunds cancel all associated bonuses and winnings linked to the refunded transaction.
- Costs arising from refund procedures shall be borne by the Customer.
9. Anti-Fraud Policy
The Provider employs strict anti-fraud measures. Prohibited activities include:
- Collusion with other players.
- Use of bots or automated software.
- Chargebacks or denial of payments.
- Multi-accounting or identity fraud.
Fraudulent actions will result in account suspension, confiscation of funds, and potential reporting to regulatory authorities.
10. Responsible Gambling
Gambling should be recreational, not a source of income. Customers can request the following tools:
- Deposit, Loss, Wager, and Session Limits.
- Cooling-off periods.
- Self-exclusion for a defined period.
Requests are processed within 24 hours. The Provider supports responsible gaming through customer tools and assistance.
11. Complaints
Customers may file complaints with customer support within six months of an incident. If unresolved, matters may be escalated to an independent Alternative Dispute Resolution (ADR) body. The Provider records all communications to ensure transparency.
12. Miscellaneous
- The Provider is not liable for technical failures or unstable internet connections.
- Mistaken credits or payouts remain the property of the Provider and must be returned.
- The maximum liability of the Provider is limited to the lesser of bets placed in the previous three months or EUR 2,000.
13. Intellectual Property
All content, software, and trademarks on parimatch-ca.com are owned by the Provider. Unauthorized reproduction, distribution, or scraping is strictly prohibited.
14. Governing Law
These Terms are governed by the laws of Curaçao. Any disputes are subject to the exclusive jurisdiction of the courts of Curaçao.
By using parimatch-ca.com, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions in full.
