At parimatch-ca.com, we are dedicated to ensuring that gambling remains a safe and enjoyable form of entertainment. While most players engage responsibly, we recognize that gambling can become problematic for some individuals. This Responsible Gambling Policy explains our measures, tools, and resources designed to help customers maintain control of their betting activity. By setting clear boundaries, monitoring behavior, and promoting awareness, Parimatch Canada seeks to protect both players and the community.
1. Protection of Minors
We strictly prohibit underage gambling. Individuals under 18 years old are not permitted to register or use our services. To uphold this policy, we implement mandatory age verification during registration. Accounts remain suspended until sufficient proof of age is provided.
- Age verification checks are mandatory for all new accounts.
- Suspension applies until proper documentation is received.
- Parents and guardians are encouraged to use filtering software to prevent access.
We recommend parental control solutions such as betblocker.org, NetNanny, Gamblock, or Gamban to restrict minors from accessing gambling content. These tools provide additional layers of protection and support responsible household management of internet activities.
2. Gaming Addiction Awareness
Although gambling is a legitimate leisure activity for most, certain players may develop unhealthy habits. At Parimatch Canada, we maintain strict procedures to identify signs of problematic behavior. Our systems monitor for repeated high losses, evidence of financial hardship, or distress signals expressed during communication with our support team.
Players showing such patterns are proactively contacted. The goal is not punishment, but intervention: to inform, offer resources, and provide options such as account limitations or full exclusion. We do not continue business relationships with individuals displaying ongoing gambling addiction symptoms.
3. Self-Control and Safer Gambling Tips
Maintaining self-control is the key to sustainable gambling. To support responsible play, we encourage all users to self-assess their gambling behavior. Tools like the Gamblers Anonymous “20 Questions” test are available online to help individuals reflect on their habits. Based on international guidance, here are practical tips for staying in control:
- Set a budget for losses before playing, and never exceed it.
- Avoid gambling with borrowed money.
- Take regular breaks from play to reset your perspective.
- Balance gambling with other hobbies and activities.
- Refrain from gambling while stressed, upset, or under the influence.
- Use platform tools to set personal limits on deposits, wagers, or session times.
Remember: gambling should always be seen as entertainment, not a source of guaranteed income. Treat every game as a leisure activity rather than a financial solution.
4. Self-Exclusion Measures
If gambling ceases to be fun and turns into a daily compulsion, we strongly advise activating the voluntary self-exclusion option. This allows customers to suspend their account and restrict access for a chosen period. During exclusion, players cannot create new accounts, deposit funds, or place bets.
- Contact customer support via email or live chat to request self-exclusion.
- Specify the duration of suspension and whether marketing communication should stop.
- Consider contacting external support groups for professional help.
Trusted organizations include Gambling Anonymous (www.gamblersanonymous.org) and Gambling Therapy (www.gamblingtherapy.org), both of which provide free resources and confidential assistance worldwide.
5. Operator Interventions
Parimatch Canada reserves the right to impose restrictions when players exhibit dangerous patterns of behavior. Signs may include erratic communication, evidence of mental health struggles, or an overdependence on gambling. Our Client Care team assesses such cases and may decide to permanently close accounts or deny reactivation requests.
This approach ensures that vulnerable customers are not placed at further risk. Immediate and firm interventions help protect individuals from the potential consequences of gambling-related harm. All actions are guided by our commitment to safety and responsibility.
6. Available Tools and Limits
We provide multiple in-account features that allow players to set their own boundaries. Customers can customize these settings at any time to control their activity.
- Deposit Limits – restrict the maximum amount that can be deposited daily, weekly, or monthly.
- Loss Limits – cap the total loss allowed within a chosen timeframe.
- Wager Limits – control the number of bets that can be placed.
- Session Limits – manage the total duration of gaming sessions.
- Cooling-Off Periods – temporarily block access while still allowing withdrawals.
- Self-Exclusion – a full ban on deposits, wagering, and login access for a longer duration.
Each tool is designed to provide autonomy and promote mindful play. Players can apply stricter measures at any time and request adjustments through our support service.
7. External Resources
We partner with leading responsible gambling organizations to ensure comprehensive support. Customers are encouraged to use these resources if they suspect gambling has become problematic:
- Gamblers Anonymous – community-based recovery and group meetings.
- Gambling Therapy – free online counseling and resources worldwide.
- Betblocker – free blocking software to restrict access to gambling websites.
- Gamblock and Gamban – subscription tools to manage access across multiple devices.
Combining in-house measures with external resources creates a stronger safety net for all users.
8. Commitment to a Safe Environment
Our Responsible Gambling strategy is built on transparency, proactive measures, and ongoing monitoring. By combining technology with human oversight, we identify risky patterns early and act in the best interests of our community. Whether through voluntary self-limits or enforced operator exclusions, every step aims to ensure gambling remains an enjoyable, controlled activity.
9. Final Note
Responsible gambling is a shared responsibility between the operator and the player. Parimatch Canada will continue to update tools, educate users, and cooperate with global organizations to minimize harm. We encourage all customers to engage responsibly, seek help if needed, and remember that entertainment, not financial gain, should be the purpose of every wager.
